> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.upsellplus.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to get started: post-purchase upsells


### Overview
Implementing post-purchase upsells allows you to offer additional products or services to customers immediately after they complete a purchase. This strategy can enhance customer satisfaction and increase your average order value. UpsellPlus provides a seamless way to set up these offers within your Shopify store.

###### Step-by-Step Guide

1. **Create a Post-Purchase Offer**
* Log in to your Shopify Admin panel.
* Navigate to the **UpsellPlus** app.
* Click on **Create Offer**.
* Select **Post-Purchase** as the offer type.

![Select Upsell type](https://storage.crisp.chat/users/helpdesk/website/abfa0cd47f75e80/screenshot-2024-12-06-at-45023_fradgi.png)

2. **Configure the Offer Details**
* **Name Your Offer**: Provide a descriptive name for internal reference.
* **Add Products**: Choose the products you wish to feature in the upsell.
* **Set Discounts**: Optionally, apply discounts to make the offer more enticing.
* **Limit Items**: Specify the maximum number of items a customer can add from this offer.

![Give your offer a name](https://storage.crisp.chat/users/helpdesk/website/abfa0cd47f75e80/screenshot-2024-12-06-at-50148_9diyme.png) 

![Add/edit products, create discount and limit the amount of items to include in the offer](https://storage.crisp.chat/users/helpdesk/website/abfa0cd47f75e80/screenshot-2024-12-06-at-51402_1yig12k.png)

3. **Add a Downsell Offer (Optional)**
If a customer declines the initial upsell, you can present a downsell offer with a different product or a better deal.

To add a downsell:    
* Click on **Add Downsell Offer**.
* Configure the downsell details similarly to the upsell.

![Add a Downsell offer (optional)](https://storage.crisp.chat/users/helpdesk/website/abfa0cd47f75e80/screenshot-2024-12-06-at-54719_1vg3dvd.png)

4. **Set Display Conditions**
Define the criteria under which the upsell offer will be shown, such as:
* Cart value thresholds.
* Specific products in the cart.
* Customer tags.

![Set the Smart Rules or conditions to display the offers](https://storage.crisp.chat/users/helpdesk/website/abfa0cd47f75e80/screenshot-2024-12-06-at-63314_hsxeun.png)

5. **Preview the Offer**
* Use the preview feature to see how the offer will appear to customers.
* *Note*: The button design and colors are inherited from your checkout settings and may differ from the preview.

6. **Save and Activate Your Offer**
* Once you’ve finalized your settings, click **Save & Activate**.
* The post-purchase upsell will now appear to customers immediately after checkout.

**Key Considerations**
* **Relevance**: Ensure that the upsell products are complementary to the customer's original purchase to increase the likelihood of acceptance.
* **Timing**: Post-purchase offers are presented immediately after the initial purchase, making it a prime opportunity to suggest additional products.
* **Customer Experience**: Keep the offers concise and straightforward to avoid overwhelming the customer.

**Related Articles**
* [How to Enable UpsellPlus Post-Purchase Offers in Your Shopify Admin](https://help.upsellplus.com/en/article/how-to-enable-upsellplus-post-purchase-offers-in-your-shopify-admin-n6my9g/)
* [Which Payment Methods Can Be Used to Trigger a Post-Purchase Page Offer?](https://help.upsellplus.com/en/article/which-payment-methods-can-be-used-to-trigger-a-post-purchase-page-offer-1ulkynk/)