> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.upsellplus.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why is my upsell offer not showing?

### Overview

There are a few common reasons why an upsell offer may not appear, depending on the type of upsell that is not showing.


### Here are the most common causes:

### Checkout upsell

* The offer is not enabled or active in the app.
* The display conditions are not met.
* The Checkout Upsell block has not been added to the checkout.
* The store is not on the Shopify Plus plan. (Checkout upsells are only available on Plus plans. This is a limitation imposed by Shopify and affects all apps)
* Caching issue: test in an incognito or private window. 


### Cart Drawer upsell

* The offer is not enabled or active in the app.
* The display conditions are not met.
* The Cart Drawer widget is not enabled in the store theme.



### Cart Page upsell

* The offer is not enabled or active in the app.
* The display conditions are not met.
* The UpsellPlus Cart Upsell block is not added to the Cart page.


### Product Page upsell

* The offer is not enabled or active in the app.
* The display conditions are not met.
* The UpsellPlus PDP Upsell block is not added to the product page (PDP).


### Post-Purchase upsell

* The offer is not enabled or active in the app.
* The display conditions are not met.
* The UpsellPlus app is not enabled on the post-purchase page. [Click here for more information](https://help.upsellplus.com/en/article/how-to-enable-upsellplus-post-purchase-offers-in-your-shopify-admin-n6my9g/). 
* Payment methods: not all payment methods trigger the post-purchase page. [Click here for more information](https://help.upsellplus.com/en/article/which-payment-methods-can-be-used-to-trigger-a-post-purchase-page-offer-1ulkynk/).
* There are some additional reasons that may prevent the post-purchase offer from showing. [Click here for more information](https://help.upsellplus.com/en/article/what-to-do-when-your-post-purchase-offer-isnt-showing-nn0qe9/?bust=1776770364882#6-common-reasons-for-post-purchase-offers-not-showing).