How to prevent my free gifts from being auto-removed?

Overview

For some stores, free gift-with-purchase (FGWP) items were being removed from carts due to shopper behavior. To prevent this from happening, we’ve released a new setting. You can enable it by following these instructions:

1. Follow the instructions to setup your FGWP: How to automatically add a free gift to the cart
2. When you tick on "Free gift with purchase", you'll see a new option that says "disable auto-remove". The item will be auto-added, and by default, be removed when the condition for the free gift are no longer met.
3. When you check the "disable auto-remove" option, the free gift won't be removed when the conditions are no longer met.

• Save your changes

Updated on: 01/10/2025