My upsell isn’t showing in my checkout, how do I get it to show?
This article was sunset. Shopify moved to Checkout Extensibility. Checkout.liquid is no longer around. To troubleshoot this on the new checkout, go here: https://help.upsellplus.com/en/article/how-to-enable-checkout-upsells-using-the-checkout-editor-1ga86th/
There are three main reasons that usually cause this. Let’s have a look at each of them.
Solution: go to your checkout editor and add UpsellPlus' checkout upsell block
Go to your Shopify Settings > Checkout > Checkout editor > Select 'Add app block' > Choose 'UpsellPlus: checkout upsell' > Save.
Solution: visit your store in an incognito window.
Add something to cart and navigate to the checkout page. Do you see the upsell now?
Solution: remove all smart rules to verify the offer can show in your checkout.
Go to the upsell you just created > scroll down to smart rules > remove the smart rules by clicking the red trashcan > Save the offer
There are three main reasons that usually cause this. Let’s have a look at each of them.
1) The checkout block for the upsell widget isn’t in your checkout editor yet
Solution: go to your checkout editor and add UpsellPlus' checkout upsell block
Go to your Shopify Settings > Checkout > Checkout editor > Select 'Add app block' > Choose 'UpsellPlus: checkout upsell' > Save.
2) Your browser stored your old checkout in cache
Solution: visit your store in an incognito window.
Add something to cart and navigate to the checkout page. Do you see the upsell now?
3) A smart rule is preventing from showing the offer
Solution: remove all smart rules to verify the offer can show in your checkout.
Go to the upsell you just created > scroll down to smart rules > remove the smart rules by clicking the red trashcan > Save the offer
Updated on: 02/04/2025
Thank you!