Articles on: Checkout

My upsell isn’t showing in my checkout, how do I get it to show?

This article was sunset. Shopify moved to Checkout Extensibility. Checkout.liquid is no longer around. To troubleshoot this on the new checkout, go here: https://help.upsellplus.com/en/article/how-to-enable-checkout-upsells-using-the-checkout-editor-1ga86th/

There are three main reasons that usually cause this. Let’s have a look at each of them.

1) The checkout block for the upsell widget isn’t in your checkout editor yet



Solution: go to your checkout editor and add UpsellPlus' checkout upsell block

Go to your Shopify Settings > Checkout > Checkout editor > Select 'Add app block' > Choose 'UpsellPlus: checkout upsell' > Save.

2) Your browser stored your old checkout in cache



Solution: visit your store in an incognito window.

Add something to cart and navigate to the checkout page. Do you see the upsell now?

3) A smart rule is preventing from showing the offer



Solution: remove all smart rules to verify the offer can show in your checkout.

Go to the upsell you just created > scroll down to smart rules > remove the smart rules by clicking the red trashcan > Save the offer

Updated on: 02/04/2025

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