Why can’t I accept the subscription after installing UpsellPlus?

‍‍Overview

You’ll need to approve the subscription plan when installing UpsellPlus to get started. However, some stores may encounter an error that prevents them from completing the installation process that says: "The shop cannot accept the provided charge."

Troubleshooting

1. Usually, this error will happen with a Shopify Plus 'App Development Store', which acts as a staging environment. By default, Shopify will restrict these stores from approving new recurring app charges. However, we can help you get started by **contacting us **
2. We'll review things from our end to make sure you’re properly set up.

Updated on: 20/10/2025