Articles on: Post-Purchase

What to do when your Post-Purchase offer isn't showing

There are usually two reasons why this could be happening.

The app hasn’t been selected as the post-purchase app in checkout settings. You can read how to do so here

The payment method used to check out is not a credit card

Shopify limits post-purchase offers to orders paid with credit card. From their website:

post-purchase offer limitations


If you’re testing on a development/test store and want to avoid charging a live credit card, you can set your payments to Test mode and use a test credit card. Please don’t turn on test mode on your live store! It will stop customers from making a payment.

We recommend to check your checkout settings and test with a credit card as payment method to see your post-purchase offer appear.

Updated on: 24/01/2023

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