How to get started: post-purchase upsells

Overview

Implementing post-purchase upsells allows you to offer additional products or services to customers immediately after they complete a purchase. This strategy can enhance customer satisfaction and increase your average order value. UpsellPlus provides a seamless way to set up these offers within your Shopify store.

Step-by-Step Guide

Create a Post-Purchase Offer
Log in to your Shopify Admin panel.
Navigate to the UpsellPlus app.
Click on Create Offer.
Select Post-Purchase as the offer type.

Select Upsell type

Configure the Offer Details
Name Your Offer: Provide a descriptive name for internal reference.
Add Products: Choose the products you wish to feature in the upsell.
Set Discounts: Optionally, apply discounts to make the offer more enticing.
Limit Items: Specify the maximum number of items a customer can add from this offer.

Give your offer a name

Add/edit products, create discount and limit the amount of items to include in the offer

Add a Downsell Offer (Optional)
If a customer declines the initial upsell, you can present a downsell offer with a different product or a better deal.

To add a downsell:
Click on Add Downsell Offer.
Configure the downsell details similarly to the upsell.

Set Display Conditions
Define the criteria under which the upsell offer will be shown, such as:
Cart value thresholds.
Specific products in the cart.
Customer tags.

Set the Smart Rules or conditions to display the offers

Set the Smart Rules or conditions to display the offers

Preview the Offer
Use the preview feature to see how the offer will appear to customers.
Note*: The button design and colors are inherited from your checkout settings and may differ from the preview.

Save and Activate Your Offer
Once you’ve finalized your settings, click Save & Activate.
The post-purchase upsell will now appear to customers immediately after checkout.

Key Considerations
Relevance: Ensure that the upsell products are complementary to the customer's original purchase to increase the likelihood of acceptance.
Timing: Post-purchase offers are presented immediately after the initial purchase, making it a prime opportunity to suggest additional products.
Customer Experience: Keep the offers concise and straightforward to avoid overwhelming the customer.

Related Articles
How to Enable UpsellPlus Post-Purchase Offers in Your Shopify Admin
Which Payment Methods Can Be Used to Trigger a Post-Purchase Page Offer?

Updated on: 20/03/2025

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