How to translate your post-purchase offer

Overview

Providing post-purchase offers in your customers' preferred languages enhances their shopping experience and can increase conversion rates. UpsellPlus allows you to create multilingual post-purchase offers tailored to your customers' language preferences.

Step-by-Step Guide

Create Your Post-Purchase Offer

Log in to your Shopify Admin panel.
Navigate to the UpsellPlus app.
Click on Create Offer.
Select Post-Purchase as the offer type.

Reference this article for Step 1.

Translate Static Strings

Within the offer creation page, click on the Customization toggle menu.
Scroll down to the Translations fields.
Enter the translated text for each static string.

For example, to translate into Spanish:

String Translation

Set Language-Based Display Conditions

In the Smart Rules section, specify the language condition for the offer.
Select the language that matches the translation you've provided.
For example, to display the offer to Spanish-speaking customers, set the condition to Language is Spanish.

Smart Rules - Language

Create Offers for Other Languages

Repeat the above steps to create separate offers for each language you support.
Ensure that each offer has the appropriate translations and language conditions set.

Set a Default Language Offer

Create an offer in your store's default language without setting a language condition.
This ensures that customers whose language preferences don't match any specific offer still receive a post-purchase offer.

Use Case Example

A store wants to display post-purchase offers in English, French, and Spanish based on the customer's language preference. They create three separate offers, each translated accordingly and set with the appropriate language condition:

App Dashboard - Multi-Language Offers

Default Language: English

French

Spanish

This approach ensures that customers receive offers in their preferred language, enhancing their experience and increasing the likelihood of additional purchases.

Key Considerations

Accuracy: Ensure that translations are accurate and culturally appropriate to maintain professionalism and customer trust.
Consistency: Keep the tone and messaging consistent across all language versions to provide a uniform brand experience.
Testing: Regularly test each language-specific offer to ensure they display correctly and function as intended.

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Updated on: 07/03/2025

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