Selling Subscriptions on the Post Purchase page: limitations

Overview

Offering subscriptions as post-purchase upsells can enhance customer retention and generate recurring revenue. However, Shopify imposes specific limitations on post-purchase subscription offers to ensure a seamless and secure shopping experience.

Key Limitations

1. Existing Subscription Orders
   Post-purchase subscription offers cannot be added to orders that already contain subscription products. If a customer's initial purchase includes a subscription, only one-time products can be offered post-purchase.
   
2. Modification Restrictions
   It's not possible to modify or add a subscription to an order with an existing subscription through post-purchase offers. Additionally, converting a one-time purchase into a subscription order post-purchase is not permitted.
   
3. Payment Method Constraints
   Certain payment methods, such as installment services or digital wallets (e.g., Klarna, Affirm, Apple Pay, Amazon Pay, Google Pay), do not support post-purchase offers, including subscriptions.
   
4. Order Characteristics
   Orders without a shipping address or those designated for local delivery are ineligible for post-purchase subscription offers. This includes digital products or local pickup orders.

More on post purchase limitations can be found in Shopify's Documentation.

Related Articles

• How to Upsell to Subscriptions on the Post-Purchase Page
• Which Payment Methods Can Be Used to Trigger a Post-Purchase Page Offer?

Updated on: 08/03/2025