What to do when your Post-Purchase offer isn't showing

Overview

Post-purchase offers are a strategic way to boost sales by presenting additional products or services immediately after a customer completes a purchase. However, there are instances where these offers may not appear as expected. Understanding the potential reasons behind this issue can help in effectively troubleshooting and ensuring that your post-purchase upsell strategies function optimally.

Common Reasons for Post-Purchase Offers Not Showing

Alternative Payment Methods
Some payment methods do not support post-purchase offers. If customers use installment services or digital wallets such as Klarna, Affirm, AfterPay, Apple Pay, Amazon Pay, or Google Pay, the post-purchase offers may not be triggered. Read more about this here.

Multi-Currency Settings
If your store operates with multi-currency enabled and an order is placed in a currency different from your primary "store currency," post-purchase offers might not display.

PayPal Configuration
Orders processed through PayPal may not trigger post-purchase offers if your store is not approved for PayPal Automatic Payments. It's essential to verify your PayPal settings to ensure compatibility.

Post-Purchase App Not Enabled
If UpsellPlus is not set as your post-purchase page app in the Shopify Checkout settings, the offers will not appear. Ensure that UpsellPlus is correctly enabled to manage post-purchase offers.

Unsupported Payment Methods
Payments made using Gift Cards, Cash on Delivery (COD), or orders totaling $0 (free orders) do not trigger post-purchase offers.

Subscription Product Restrictions
If the original order contains a subscription product and the upsell product is also a subscription product, the post-purchase offer may not be displayed due to compatibility issues.

Inventory Levels
Post-purchase offers will not appear if the upsell product has inventory tracking enabled and the stock is zero or less.

Local Delivery Orders
Orders designated for local delivery may not display post-purchase upsell offers.

Shopify Platform Load
Occasionally, high traffic or heavy load on the Shopify platform can affect the display of post-purchase offers.

Read more about this directly from Shopify here.

If you’re testing on a development/test store and want to avoid charging a live credit card, you can set your payments to Test mode and use a test credit card. Please don’t turn on test mode on your live store! It will stop customers from making a payment.

We recommend to check your checkout settings and test with a credit card as payment method to see your post-purchase offer appear.


Related Articles
Which Payment Methods Can Be Used to Trigger a Post-Purchase Page Offer?
How to Enable UpsellPlus Post-Purchase Offers in Your Shopify Admin

Updated on: 08/03/2025