Why is my upsell offer not showing?

Overview

There are a few common reasons why an upsell offer may not appear, depending on the type of upsell that is not showing.

Here are the most common causes:

Checkout upsell

• The offer is not enabled or active in the app.
• The display conditions are not met.
• The Checkout Upsell block has not been added to the checkout.
• The store is not on the Shopify Plus plan. (Checkout upsells are only available on Plus plans. This is a limitation imposed by Shopify and affects all apps)
• Caching issue: test in an incognito or private window.

Cart Drawer upsell

• The offer is not enabled or active in the app.
• The display conditions are not met.
• The Cart Drawer widget is not enabled in the store theme.

Cart Page upsell

• The offer is not enabled or active in the app.
• The display conditions are not met.
• The UpsellPlus Cart Upsell block is not added to the Cart page.

Product Page upsell

• The offer is not enabled or active in the app.
• The display conditions are not met.
• The UpsellPlus PDP Upsell block is not added to the product page (PDP).

Post-Purchase upsell

• The offer is not enabled or active in the app.
• The display conditions are not met.
• The UpsellPlus app is not enabled on the post-purchase page. Click here for more information.
• Payment methods: not all payment methods trigger the post-purchase page. Click here for more information.
• There are some additional reasons that may prevent the post-purchase offer from showing. Click here for more information.

Updated on: 22/04/2026